Borders Bookstore Will Eliminate 11,000 Jobs, Close 400 Remaining Stores

I think they are doing a good job of getting customers to cancel their accounts. If you look at all of the comments on their blog (http://blo­g.netflix.­com/2011/0­7/netflix-­introduces­-new-plans­-and.html) and that doesn't include the thousands they upset when they changed the entire look of their site. They made it unusable for a large segment of their customer base. (http://blo­g.netflix.­com/2011/0­6/new-look­-and-feel-­for-netfli­x-website.­html) and they were told about it by many. The blog literally used up the whole comment section on people complainin­g and threatenin­g to cancel their accounts. After that debacle they are jacking their prices? I find it odd because it wasn't long ago people were swearing by Netflix and now all they do is swear at Netflix.
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